Help

We want to help you as best we can and have therefore collated a list of common questions and issues that you might encounter. If we have missed a question you need an answer to, please do not hesitate to email us with your enquiry.

• How do I pay?
• How will my book be delivered?
• Is it safe to pay online?
• What is the Card Verification Code?
• Will my private details stay private?
  
• What if I change my mind?
  
• Postage Rates

How do I pay?

To order online you will need a VISA, MasterCard or Maestro card. We will not charge your account until your order is despatched. All payments should be made in sterling.

How will my book be delivered?

Is it safe to pay online?

When you place an order online with the Pluto Books, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorised personnel will see it. We do not store your credit card details online, so other internet users cannot access your details. In the event of fraudulent or unauthorised use of your card, most banks and card issuers will not hold you liable for the charges incurred - or will only hold you liable for the first £50. We are confident that whilst you are using our site, there is no chance of this happening. So, if through no fault of your own, unauthorised use of your card takes place through our secure server, we will cover your liability up to a maximum of £50. This guarantee is limited to purchases made through our secure server and is subject to notification of your card issuer in line with its regulations.

What is the Card Verification Code?

The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using Visa or Mastercard, this will be a three digit code on the back of the card.

Will my private details stay private?

Yes. For your convenience, we will keep a record of all the information you give us so that we can make it easier for you to order in the future - and so that we can send you information about other Pluto Books products that might be of interest or important to you. We do not sell or rent your personal details to anyone. We also don’t store your details online so other internet users cannot access them.

What if I change my mind?

Any title supplied through plutobooks.com may be returned within 30 days for a full refund. Books must be received in mint condition. We recommend that you use a recorded delivery service for all returns.

Postage Rates