Here are some of our answers to frequently asked questions. If you need further assistance, please email email@example.com with your query, and we will reply as soon as possible.
EPub files work on every e-reader or other device with the exception of Kindle. Mobi files are formatted specifically to work on Kindle.
When you have completed your order you can return to your account area. This is where you will be able to see a record of all your past purchases and access your digital library. Simply click the link for the relevant title in your digital library. This will allow you to download the eBook. You can download your eBook up to 20 times.
If you are using iOS (for iPad/iPhone), you should be able to click on the download link for the ePub file, select ‘Open in iBooks’ and start reading.
For Android devices, you will need to install a free eReader app.
For Kindle/ Nook/ Kobo you will need to download the file to your computer, then connect your device to your computer with a USB cable, and drag the file to your device’s books or documents folder.
If you’re using a Kindle or the Kindle app, you can also use your ‘Send-to-Kindle’ email address ending in kindle.com, to wirelessly deliver your eBook to your Kindle account.
Please note, for Kindle users, we are currently only supplying ePubs through the Pluto site. To read your eBook on your Kindle, you will first need to convert the file to Mobi. There are a number of free desktop e-readers, such as Calibre, which allow you to quickly make this conversion.
It is Pluto’s policy to bundle a free eBook with every print book ordered, however there will be some occasions where an eBook is not available: if the book you have ordered was published prior to 2012 it is possible that no eBook exists. This may also be the case if a book has been published only in hardback. If you don’t see the ‘eBook’ format selection button next to the red ‘Buy Now’ button on the product page then it means no eBook exists.
If you have a query relating to a recent order, or about the ordering process on the website, please get in touch with us via email at firstname.lastname@example.org.
We accept all major credit and debit cards: Visa, Mastercard, American Express, Visa Debit, Visa Delta, Maestro, Electron, Solo. You can also make payment via Paypal.
It is possible your chosen payment method has expired, you do not have sufficient funds in your account to complete the transaction, or the billing address you have entered may not match the address on file with your card issuer. If all your details were entered correctly then try another card, or get in touch with your bank to find out what the problem was.
Probably not, but if you spot an error in your order then email email@example.com with all the relevant details as soon as possible, and we’ll see what we can do.
If you have pre-ordered a book we will only charge your card on the publication date. If you decide you no longer wish to receive the book then please email firstname.lastname@example.org. As long as the order has not shipped we may be able to cancel it.
We are currently only able to process orders placed through the website. This method enables us to process orders a lot quicker – as your order will go to one of several fulfilment warehouses depending on the contents of your order and your geographical location. It also ensures that customers’ details are stored securely via our payment gateway, Braintree.
Yes. You will receive an order confirmation email as soon as your order has gone through. If your order contains any print books then you will receive a second automated shipping confirmation once your order has shipped.
Pluto offers free shipping if your order is over a certain threshold:
FREE for orders over £10
£3 for orders under £10
FREE for orders over £15
£6 for orders under £15
Rest of World (excluding USA)
FREE for orders over £20
£6 for orders under £20
FREE for orders over $25
$6 for orders under $25
Write to us straight away at email@example.com with your order details. Orders are often processed immediately, so we might be unable to make any amendments. If we can, then we will cancel the order.
Our delivery times will depend on the destination and the local postal services of that particular country. The below estimated delivery times are a general guide:
UK: 2-10 working days
Europe: 5-10 working days
USA: 1-2 weeks
Rest of World: 1-3 weeks
Pluto does not currently offer tracked shipping as standard. If you have special shipping requirements please contact firstname.lastname@example.org.
If you need a book urgently, we may be able to offer a special courier service. Please email us at email@example.com. Please note, we are open Mon-Fri during working hours.
Please let us know right away. If you contact us within 30 days of receiving your order we will do everything we can to issue a replacement or a refund for any damaged items. Write to firstname.lastname@example.org with your full order details.
If you have ordered more than one book, or you have ordered a merchandise product, the parts of the order may arrive separately.