Here you can find information about our delivery times and prices, as well as some answers to the most frequently asked questions.
If you cannot find what you are looking for here relating to your order, please email [email protected], and we will reply within 1-3 working days. This helpline will close for the holidays on the 19th December and reopen on 3rd January.
Need your books before Christmas? Please place your order by the 13th December. This will mean your books are likely to arrive on or before the 23rd December, wherever you are. All orders are sent via tracked courier. Please note, we cannot guarantee delivery by this date, but we will do our absolute best!
Here are estimated delivery times:
Britain: 2-10 working days
USA: 2-10 working days
Europe: 5-10 working days
Canada: 5-10 working days
Rest of World: 5-10 working days
Note that we do not provide dispatch notes – if you have received a receipt, you can assume your book will be dispatched shortly.
For general enquiries, email [email protected].
UK – £5
US – $7.25
Europe Zone 1 – £9.75
(Zone 1 includes Ireland, France, Germany, Netherlands, Luxembourg, Belgium, Austria and Denmark)
All other countries – £18
For customers in the EU
Books will be shipped from our UK warehouse. Now the UK has left the EU, we are obliged to collect tax on your order. The rate will be set according to your country’s local rates and will be itemised at the checkout for transparency. We are set up with the ‘One Stop Shop’ (IOSS) system, so you should not have to pay any customs charges on your order.
For orders over 150 Euros, customs charges will likely apply to your order. Please check your own country’s regulations to find how this will affect you. You are responsible for covering the charges. If you choose not to pay these charges, the books will be returned and they will not be eligible for a refund.
Rarely, for orders under 150 Euros, we have found that customs charges are still being applied at the border. Again, you will be responsible for covering these costs if they do apply.
For customers in the US
Books will be shipped from our US warehouse. We are obliged to collect tax on your order. The rate will be set according to your state’s local rates and will be itemised at the checkout for transparency. There will be no import or customs charges as the books will be shipped domestically. It is possible that non-book merchandise will be eligible for import duty, as we send these items from our UK office.
For international customers outside of the EU and US
There is a chance your order will incur a customs charge – this will be dependent on your country’s import regulations. You will be responsible for covering these charges.
Write to us straight away at [email protected] with your order details. Orders are often processed immediately, so we might be unable to make any amendments. If we can, then we will cancel the order.
Our delivery times will depend on the destination and the local postal services of that particular country. The below estimated delivery times are a general guide:
Pluto does not currently offer tracked shipping as standard. If you have special shipping requirements please contact [email protected].
Please let us know right away. If you contact us within 30 days of receiving your order we will do everything we can to issue a replacement or a refund for any damaged items. Write to [email protected] with your full order details, as well as a photo of the damaged item.
If you have ordered more than one book, or you have ordered a merchandise product, the parts of the order may arrive separately.
Please contact us at [email protected] within 14 days of receiving your order if you wish to return it for a refund.
For physical books, any returns must be in pristine condition. Please note that we cannot provide return postage. We will refund you within 7 days of receiving the returned book(s).
For ebooks, accidental purchases must be reported to us within 14 days. Refunds will be issued within 7 days from the date we receive your request.
All refunds are processed on the original card used at the time of the purchase.
We do not offer gift receipts, meaning that all deliveries will include an itemised receipt.
Currently we cannot fulfill orders going to Russia. This is due to the policy of our distributors, it is not a decision made by Pluto.
If you have a query relating to a recent order, or about the ordering process on the website, please get in touch with us via email at [email protected].
We accept all major credit and debit cards: Visa, Mastercard, American Express, Visa Debit, Visa Delta, Maestro, Electron, Solo.
It is possible your chosen payment method has expired, you do not have sufficient funds in your account to complete the transaction, or the billing address you have entered may not match the address on file with your card issuer. If all your details were entered correctly then try another card, or get in touch with your bank to find out what the problem was.
Probably not, but if you spot an error in your order then email [email protected] with all the relevant details as soon as possible, and we’ll see what we can do.
If you have pre-ordered a book we will only charge your card on the publication date. If you decide you no longer wish to receive the book then please email [email protected]. As long as the order has not shipped we may be able to cancel it.
Pre-orders are usually charged to your chosen card on the day the book is published. Once payment has been successfully taken, your book will be dispatched and we will send you a receipt via email. If the payment fails to go through, your book will not be shipped, and you will not receive a receipt. If this happens, you are welcome to place another order, you will not be charged twice. We reserve the right to amend the date we take payment, giving at least 5 days notice if it is going to change. Your right to cancel the pre-order will always remain until the book is shipped, even if payment has been taken. We will issue a full refund if that is the case.
We are currently only able to process orders placed through the website. This method enables us to process orders a lot quicker – as your order will go to one of several fulfilment warehouses depending on the contents of your order and your geographical location. It also ensures that customers’ details are stored securely via our payment gateway, Braintree.
Yes. You will receive an order confirmation email and a receipt as soon as your order has gone through.
If you already have Glassboxx on your phone, tablet or computer, go to MY BOOKS to see your new purchases.
If you don’t yet have the Glassboxx app, click the relevant link below to install it, and log in with the email address used for your purchase. The audiobooks you’ve just bought will be displayed on MY BOOKS.
Make sure you use the email address used for your purchase when you log in.
It can take a few minutes for books to appear in the app. After logging in, tap the refresh option to make sure you have received your latest books.
These instructions can also be found in your email receipt.
Amazon have updated their support for Epub and Mobi formats. ‘Send to Kindle’ no longer supports Mobi files, but accepts Epub files instead. When sending an Epub file through ‘Send to Kindle’, the service will convert it to a format supported by the Kindle. The Kindle app for Android and iOS will also gain Epub support.
In order to access the digital library in your account, follow these instructions:
*Please note* – eBook files will be stored in your account for 730 days (2 years) after purchase. After this time the links will expire, so please ensure you have downloaded your eBooks before this window has elapsed.
If you are using iOS (for iPad/iPhone), you should be able to click on the download link for the ePub file, select ‘Open in Apple Books’ and start reading.
For Android devices, you will need to install a free eReader app.
For Nook/ Kobo you will need to download the file to your computer, then connect your device to your computer with a USB cable, and drag the file to your device’s books or documents folder.
If you’re using a Kindle or the Kindle app, you can also use your ‘Send-to-Kindle’ email address ending in kindle.com, to wirelessly deliver your eBook to your Kindle account.
It is Pluto’s policy to bundle a free eBook with every print book ordered, however there will be some occasions where an eBook is not available: if the book you have ordered was published prior to 2012 it is possible that no eBook exists. This may also be the case if a book has been published only in hardback. If you don’t see the ‘eBook’ format selection button next to the red ‘Buy Now’ button on the product page then it means no eBook exists.