Here you can find information about our delivery times and prices, as well as some answers to the most frequently asked questions.
If you cannot find what you are looking for here relating to your order, please email firstname.lastname@example.org, and we will reply as soon as possible.
For general enquiries, please email email@example.com.
The cut off date at which we recommend you order in time for the Christmas holidays is the 1st December. This applies to customers in Britain and the US. For customers outside these regions, unfortunately shipment times may be longer. We apologise for this early cut off – the supply chains and international delivery services are currently unreliable.
Our delivery times will depend on the destination and the local postal services of your particular country. We do not send books tracked to keep the cost of postage affordable for you. The below estimated delivery times are a general guide:
Under the current circumstances, **please add two weeks onto these times.** It is very likely your book will arrive before this. If it’s still not with you, please let us know.
Please also note that we do not provide dispatch notes – if you have received a receipt, you can assume you book will be dispatched shortly.
EPub files work on every e-reader or other device with the exception of Kindle. Mobi files are formatted specifically to work on Kindle.
In order to access the digital library in your account, follow these instructions:
*Please note* – eBook files will be stored in your account for 730 days (2 years) after purchase. After this time the links will expire, so please ensure you have downloaded your eBooks before this window has elapsed.
If you are using iOS (for iPad/iPhone), you should be able to click on the download link for the ePub file, select ‘Open in Apple Books’ and start reading.
For Android devices, you will need to install a free eReader app.
For Nook/ Kobo you will need to download the file to your computer, then connect your device to your computer with a USB cable, and drag the file to your device’s books or documents folder.
If you’re using a Kindle or the Kindle app, you can also use your ‘Send-to-Kindle’ email address ending in kindle.com, to wirelessly deliver your eBook to your Kindle account.
It is Pluto’s policy to bundle a free eBook with every print book ordered, however there will be some occasions where an eBook is not available: if the book you have ordered was published prior to 2012 it is possible that no eBook exists. This may also be the case if a book has been published only in hardback. If you don’t see the ‘eBook’ format selection button next to the red ‘Buy Now’ button on the product page then it means no eBook exists.
If you have a query relating to a recent order, or about the ordering process on the website, please get in touch with us via email at firstname.lastname@example.org.
We accept all major credit and debit cards: Visa, Mastercard, American Express, Visa Debit, Visa Delta, Maestro, Electron, Solo.
It is possible your chosen payment method has expired, you do not have sufficient funds in your account to complete the transaction, or the billing address you have entered may not match the address on file with your card issuer. If all your details were entered correctly then try another card, or get in touch with your bank to find out what the problem was.
Probably not, but if you spot an error in your order then email email@example.com with all the relevant details as soon as possible, and we’ll see what we can do.
If you have pre-ordered a book we will only charge your card on the publication date. If you decide you no longer wish to receive the book then please email firstname.lastname@example.org. As long as the order has not shipped we may be able to cancel it.
We are currently only able to process orders placed through the website. This method enables us to process orders a lot quicker – as your order will go to one of several fulfilment warehouses depending on the contents of your order and your geographical location. It also ensures that customers’ details are stored securely via our payment gateway, Braintree.
Yes. You will receive an order confirmation email and a receipt as soon as your order has gone through.
Pluto offers free shipping if your order is over a certain threshold:
FREE for orders over £10
£3.50 for orders under £10
FREE for orders over £15
£6 for orders under £15
Rest of World (excluding USA)
FREE for orders over £20
£7.50 for orders under £20
FREE for orders over $25
$7.25 for orders under $25
Write to us straight away at email@example.com with your order details. Orders are often processed immediately, so we might be unable to make any amendments. If we can, then we will cancel the order.
Our delivery times will depend on the destination and the local postal services of that particular country. The below estimated delivery times are a general guide:
Pluto does not currently offer tracked shipping as standard. If you have special shipping requirements please contact firstname.lastname@example.org.
If you need a book urgently, or for a specific date, we may be able to offer a special courier service. Please email us at email@example.com. Please note, we are open Mon-Fri during working hours.
Please let us know right away. If you contact us within 30 days of receiving your order we will do everything we can to issue a replacement or a refund for any damaged items. Write to firstname.lastname@example.org with your full order details, as well as a photo of the damaged item.
If you have ordered more than one book, or you have ordered a merchandise product, the parts of the order may arrive separately.
Please contact us at email@example.com within 14 days of receiving your order if you wish to return it for a refund.
For physical books, any returns must be in pristine condition. Please note that we cannot provide return postage. We will refund you within 7 days of receiving the returned book(s).
For ebooks, accidental purchases must be reported to us within 14 days. Refunds will be issued within 7 days from the date we receive your request.
All refunds are processed on the original card used at the time of the purchase.
We do not offer gift receipts, meaning that all deliveries will include an itemised receipt.
Orders from outside of the US will be shipped from our UK warehouse. Depending on your country’s regulations, a customs charge may apply on these orders. It is your responsibility to cover this charge. Please check your own country’s customs details for more information.
Orders placed in the US will be shipped from our US warehouse, so there will be no import duty applied.
Tax will be applied to orders in the US (on physical books) and the EU (on physical and ebooks). The rate will be set according to your country’s or state’s local rates.