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Privacy Policy

This privacy policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the Pluto Press website.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We may change this policy from time to time. If we do, any changes will be detailed on this page for you to refer to. If you have any requests concerning your personal information or anything else please contact us at pluto@plutobooks.com or alternatively, write to us at:

Pluto Press
345 Archway Road
London
N6 5AA

We may collect the following information:

  • Name and contact information including your email address
  • Your geographical location – e.g. country, city or postcode
  • Your preferences and areas of interest – e.g. as indicated in our newsletter sign-ups
  • Information about your purchases or downloads
  • Other information relevant to customer surveys and/or offers

Pluto Press collects the details you provide when creating a user account, together with information we may learn about you from your use of our service and your visits to our website. We also collect information about the purchases you make with us (but we don’t process, handle or retain any card details). We may collect additional information in connection with your participation in any promotions or competitions offered by us, and information you provide when giving us feedback. We also monitor traffic patterns and site use in order to try and improve our website.

What we do with the information we gather:

  • We will use your contact details to contact you about new books, authors, events and other developments (unless you choose to opt out of promotional emails)
  • We will keep records of your transactions in case of any questions, replacements or refunds
  • We may use it to customise the website to highlight books, authors or events we think you might be interested in
  • We may store your billing and shipping addresses so that you can reuse them

To change any of your contact details or account settings please log in, click ‘My Account’ and make changes. If you do not want to receive promotional emails from us, simply scroll to the bottom of any email you have received and click ‘unsubscribe from this list’. You will still receive emails from us to confirm any purchases, and there may be instances where it is necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Non-disclosure to third parties

Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. Your card details will be securely collected and processed by our payment provider. In the case of buying print books from us, Pluto will securely pass on your name, shipping address and order to our distributor for fulfillment. In the case of buying ebooks, we securely pass on your email address to BooXtream, who apply the Social DRM to our ebooks.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information.

Deletion

If you decide to delete your account then all of your personal account details will be deleted.

Credit card information

We only store minimal card details on the Pluto Press website (the card type and the last four digits). All payments are handled securely by Braintree Payment Solutions, a validated Level 1 PCI DSS Compliant Service Provider.

Cookies Policy

Cookies are small text files placed on your computer or mobile device by websites you visit.

The Pluto Press website uses cookies for a number of purposes: to enable us to simplify the logging in process for registered users, to help ensure the security and authenticity of registered users, and to provide the mechanisms for online shopping. Cookies also help us to analyse data about webpage traffic which we use to improve our website. A cookie in no way gives us access to your computer or any information about you, other than the data that you choose to share with us.

While you do not need to allow your browser to accept cookies in order to use our website, you will need to have cookies enabled if you wish to shop online or access any areas reserved for registered users, such as your account.